Welcome to Bright Home Shop’s FAQ section! We’ve compiled answers to the most common questions about our designer-inspired furniture, delivery process, and customer service. Can’t find what you’re looking for? Our friendly team is always happy to help at [email protected].
Product Questions
What types of furniture does Bright Home Shop specialize in?
We specialize in accent furniture and complete home solutions including accent chests, tables, bedroom sets, dining room furniture, bar carts, and storage pieces like armoires and bookcases. Our collections focus on stylish, functional pieces that elevate your living space.
Are your products ready-to-assemble or fully assembled?
Most of our furniture arrives ready-to-assemble with clear instructions and all necessary hardware included. Some smaller accent pieces may ship fully assembled.
Do you offer furniture sets or individual pieces?
We offer both! You can purchase individual statement pieces like our popular bar carts or console tables, or complete sets for bedrooms and dining rooms to create a coordinated look.
Shipping & Delivery
What shipping options do you offer?
We offer two convenient shipping options:
- Standard Shipping ($12.95): Faster delivery via DHL/FedEx in 10-15 business days after processing
- Free Shipping (orders $50+): Economical option via EMS in 15-25 business days after processing
How long does order processing take?
All orders are carefully processed within 1-2 business days before shipping. You’ll receive tracking information as soon as your order leaves our Long Beach warehouse.
Do you ship internationally?
Yes! We proudly ship worldwide except to some Asian countries and remote regions. Our checkout system will automatically verify if we can deliver to your address. All international shipments include complete customs documentation.
Can I track my order?
Absolutely! You’ll receive detailed tracking information via email as soon as your order ships. Both our Standard and Free Shipping options include tracking from departure to delivery.
Returns & Exchanges
What is your return policy?
If your furniture doesn’t meet your expectations, you have 15 days from delivery to initiate a return. Please email our customer service team at [email protected] to begin the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. Our team will provide specific instructions based on your situation.
How long do refunds take to process?
Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions. We never store your full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.
Customer Service
How can I contact customer service?
Our friendly team is available via email at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm PST. Emails received outside these hours will be answered the next business day.
Where is Bright Home Shop located?
Our warehouse and headquarters are located at 1481 Norman Street, Long Beach, US 90802. Please note this is not a retail location – we operate exclusively online to bring you the best prices.
Still have questions? We’re here to help! Contact us at [email protected] and we’ll ensure you have all the information you need for a perfect Bright Home Shop experience.