At Bright Home Shop, we take as much care in crafting our return policy as we do in curating our designer-inspired furniture collections. We want you to be completely satisfied with your accent pieces, bedroom sets, and other carefully selected furnishings.

Our Return Promise

Just like our furniture combines form and function, our returns process balances convenience with quality assurance. You may return most items within 15 days of delivery for a refund or exchange.

Important Notes:

  • All returns must be in original, unused condition with all packaging materials
  • Custom or made-to-order items (including certain bedroom sets and dining room configurations) cannot be returned
  • Final sale items will be clearly marked at time of purchase

Simple Return Process

Step 1: Initiate Your Return

Contact our customer care team within 15 days of delivery at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Bright Home Shop Team,

I would like to initiate a return for my recent purchase (Order #[Your Order Number]). The items I wish to return are:

  • [Product Name] – [Quantity]

Reason for return: [Please specify]

I would prefer: [Refund/Exchange for [Product Name]]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days (matching our order processing speed), we’ll email you:

  • Return authorization number
  • Prepaid shipping label (for US returns)
  • Detailed packing instructions

Step 3: Package & Ship

Please repackage items with the same care we use when shipping to you:

  • Use original packaging whenever possible
  • Include all accessories and documentation
  • Affix the provided return label clearly
  • For international returns, you may need to cover return shipping costs

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Your replacement item will ship within 1-2 business days after return approval

Note: Shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Non-Returnable Items

To maintain our high quality standards, certain items cannot be returned:

  • Custom or made-to-order furniture (including configured bedroom sets and dining room combinations)
  • Items marked as “Final Sale”
  • Products damaged due to misuse or improper assembly
  • Clearance items (will be clearly marked)

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund without requiring return shipping in most cases.

Questions?

Our customer care team is available Monday-Friday, 9am-5pm PST to assist with any return questions. Contact us at:

Email: [email protected]
Phone: [Insert Customer Service Number]
Address: 1481 Norman Street, Long Beach, US 90802

We appreciate your trust in Bright Home Shop and strive to make every aspect of your experience—from browsing our collections to potential returns—as seamless as our furniture designs.