At Bright Home Shop, we combine designer-inspired furniture with seamless delivery and customer-friendly return policies. Just as we carefully curate our collections of accent pieces, bedroom sets, and dining room furnishings, we’ve crafted a shipping and returns process that matches our commitment to quality and customer satisfaction.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive an email confirmation with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote regions):

Standard Shipping: $12.95 via DHL or FedEx

  • Estimated delivery: 10-15 business days after shipping
  • Includes full tracking and insurance

Free Shipping: Available on orders over $50 via EMS

  • Estimated delivery: 15-25 business days after shipping
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote locations may experience longer delivery times.

International Shipping

We ship worldwide (excluding certain Asian and remote regions). International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the product price or shipping cost.

Returns & Exchanges

We want you to love your Bright Home Shop furniture as much as we do. If you’re not completely satisfied, you may return most items within 15 days of delivery for a refund or exchange.

Simple 4-Step Return Process

Step 1: Initiate Your Return

Contact our customer care team within 15 days of delivery at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Prepaid shipping label (for US returns)
  • Detailed packing instructions

Step 3: Package & Ship

Please repackage items carefully:

  • Use original packaging whenever possible
  • Include all accessories and documentation
  • Affix the provided return label clearly

Note: International customers may need to cover return shipping costs.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Your replacement item will ship within 1-2 business days after return approval

Non-Returnable Items

To maintain our high quality standards, certain items cannot be returned:

  • Custom or made-to-order furniture (including configured bedroom sets and dining room combinations)
  • Items marked as “Final Sale”
  • Products damaged due to misuse or improper assembly
  • Clearance items (will be clearly marked)

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund without requiring return shipping in most cases.

Refund Details

  • Refunds are issued to the original payment method within 5 business days after we receive and inspect your return
  • Shipping fees are non-refundable
  • For exchanges, we’ll cover standard shipping costs for the replacement item

Customer Support

Our customer care team is available Monday-Friday, 9am-5pm PST to assist with any shipping or return questions.

Contact us at:

  • Email: [email protected]
  • Phone: [Insert Customer Service Number]
  • Address: 1481 Norman Street, Long Beach, US 90802

We appreciate your trust in Bright Home Shop and strive to make every aspect of your experience—from browsing our designer-inspired collections to potential returns—as seamless as our furniture designs.