Term and Conditions

Welcome to Bright Home Shop (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website brightroomco.com and all purchases made through our platform. By accessing our site or making a purchase, you agree to these terms.

1. User Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Use the website only for lawful purposes
• Not attempt to interfere with the website’s operation or security
• Be responsible for maintaining the confidentiality of your account credentials
• Comply with all applicable laws and regulations in your jurisdiction

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our designer-inspired furniture collections including:

• Accent furniture (chests, tables, pieces)
• Bedroom furnishings (sets, beds, dressers)
• Dining room collections (tables, chairs)
• Living room pieces (armoires, bar carts, bookcases)

All measurements and colors are as accurate as possible, but slight variations may occur.

2.2 Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

2.3 Custom Orders

Custom or made-to-order furniture (including configured bedroom sets and dining room combinations) cannot be returned or exchanged unless defective.

3. Ordering and Payment

3.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse any order for any reason.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order.

3.3 Pricing

All prices are in US Dollars. We reserve the right to adjust prices at any time, but changes won’t affect confirmed orders.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days of payment confirmation.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipping)

Delivery times are estimates and may vary due to customs processing or remote locations.

4.3 International Orders

We ship worldwide except certain Asian and remote regions. International customers are responsible for all customs duties, taxes, and fees.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

• The item is in original condition with all packaging
• You’ve contacted us at [email protected] to initiate the return
• The item isn’t on our non-returnable list (custom orders, final sale items, clearance, etc.)

5.2 Return Process

Our 4-step return process includes:

1. Contacting customer care within 15 days
2. Receiving return authorization and instructions
3. Carefully repackaging the item
4. Shipping the return (US customers receive prepaid labels)

5.3 Refunds

Refunds are issued to the original payment method within 5 business days after we receive and inspect the return. Shipping fees are non-refundable.

6. Intellectual Property

All content on our website, including designs, text, graphics, and logos, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

7. Limitation of Liability

Bright Home Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

These Terms shall be governed by the laws of the State of California, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

11. Contact Information

For questions about these Terms, please contact us:

Bright Home Shop
1481 Norman Street
Long Beach, US 90802
Email: [email protected]
Phone: [Insert Customer Service Number]